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Step 2 - Move the printer closer to the wireless router
If you have congured the printer for wireless connection and the wireless light is solid, but the printer
still has trouble staying connected, or you have print or scan communication issues, try moving the
printer closer to the wireless router.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. If a problem is detected, the printed test
report includes recommendations that might help solve the problem. For more information about how
to print the wireless test page, see Test the wireless connection on page 142.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting on page 70 and are still unable to
use the printer over the network with a computer or mobile devices for print, try the following steps in the
order presented:
Step 1: Make sure your computer is connected to your network
Step 2: Make sure that the printer is connected to your network
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
Step 4: Make sure the printer is online and ready
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows only)
Step 6: Check to see if the rewall software is blocking communication
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center www.hp.com/go/wirelessprinting , and then click Print and Scan Doctor in the Quick Links
section.
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either the Ethernet network or the wireless
network. If the computer is not connected to the network, you cannot use the printer over the network.
To check an Ethernet connection
Many computers have indicator lights beside the port where the Ethernet cable from the router connects
to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your
computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try
reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might
be a problem with the router, the Ethernet cable, or your computer.
NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on a Macintosh
computer, click System Preferences in the Dock, and then click Network . If the Ethernet connection is
working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and
other status information. If Built-in Ethernet does not appear in the list, there might be a problem with
the router, the Ethernet cable, or your computer. For more information, click the Help button in the
window.
ENWW Solve network problems 71
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