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Check the HP software installation
If the printer is turned o when printing, an alert message should appear on your computer screen;
otherwise, the HP software provided with the printer might not be installed correctly. To resolve this,
uninstall the HP software completely, and then reinstall the HP software. For more information, see
Uninstall and reinstall the HP software on page 86.
Check the cable connections
Make sure both ends of the USB cable or Ethernet cable are secure.
If the printer is connected to a network, check the following:
Check the Link light on the back of the printer.
Make sure you are not using a phone cord to connect the printer.
Check any personal rewall software installed on the computer
The personal software rewall is a security program that protects a computer from intrusion. However,
the rewall might block communication between the computer and the printer. If there is a problem
communicating with the printer, try temporarily disabling the rewall. If the problem persists, the
rewall is not the source of the communication problem. Re-enable the rewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
The print quality was set to a higher setting.
Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or
Draft. Draft provides the fastest print speed.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
The ink cartridges might have insuicient ink. Insuicient ink may cause the printhead to overheat. When the
printhead overheats, the printer slows down to allow it to cool.
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until prompted to do so.
ENWW Solve printer problems 53
66


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