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CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to
have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge
slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper
jam, and have noticed poor print quality, clean the printhead. For more information, see Clean the printhead
on page 84.
For more information, see:
Check the estimated ink levels on page 41
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
There was a problem with the printer.
Contact HP support for service.
Go to: www.hp.com/support . This website provides information and utilities that can help you correct many
common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer
performs automatic servicing functions to maintain the health of the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn o the printer while the printer is performing any servicing. If you are turning o the printer, wait
for the printer to come to a complete stop before turning it o using the (Power) button. For more
information, see Turn the printer o on page 14.
Make sure all ink cartridges are installed. If any of the ink cartridges are missing, the printer will perform
extra servicing to protect the printheads.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Clean the printhead
on page 84. The printhead may need to be cleaned if the printer was turned o incorrectly.
NOTE: Incorrectly turning o the printer can cause print quality problems like blank or partial pages.
Printhead cleaning can solve these problems, but turning o the printer correctly can prevent them in
the rst place. Always turn the printer o by pressing the (Power) button on the printer. Wait until the
power light goes out before unplugging the power cord or turning o a power strip.
Check the paper settings
Make sure you select the correct print quality settings in the printer driver for the paper loaded in the
trays.
Make sure the page settings in the printer driver match the page size of paper loaded in the tray.
54 Chapter 5 Solve a problem ENWW
67


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