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General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install
it using the HP software CD included with the printer, or download the HP software from the HP support
website, www.hp.com/support . This website provides information and utilities that can help you correct
many common printer problems.
Check or do the following before you begin troubleshooting:
Try turning the printer o and then on again.
For a paper jam, see Clear jams on page 88.
For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems
on page 62.
Power light is on and not blinking. When the printer is turned on for the rst time, it takes approximately
9 minutes to initialize it after the ink cartridges are installed.
Power cord and other cables are working, and are rmly connected to the printer. Make sure the printer
is connected rmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage
requirements, see Electrical specications on page 109.
Media is loaded correctly in the input tray and is not jammed in the printer.
All packing tapes and materials are removed.
The printer is set as the current or default printer. For Windows, set it as the default in the Printers
folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System
Preferences. See your computer's documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close programs that you are
not using or restart the computer before attempting the task again.
ENWW General troubleshooting tips and resources 51
64


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