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Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
HP service information
HP's customer self-repair programs offer our North American customers the fastest service under
either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so
that you can replace them. Using this program, you can replace parts at your own convenience.
Customer self-repair
The HP ToolboxFX
To check the all-in-one status and settings and view troubleshooting information and online
documentation, use the HP ToolboxFX. You must have performed a complete software installation in
order to use the HP ToolboxFX. See
Software installation.
HP support and information for Macintosh computers
Go to
www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service
for driver updates.
Go to
www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
Hardware service
If your hardware fails during the warranty period, Hewlett-Packard offers the following support options:
Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it,
and return it to you within 5 to 10 days, depending on your location.
Hewlett-Packard authorized service provider: You can return the unit to a local authorized
service dealer.
Extended warranty
HP Care Pack provides coverage for the HP product and all HP-supplied internal components. The
hardware maintenance covers a one to three-year period from the date of the HP product purchase.
The customer may purchase an HP Care Pack up to one year from the date of purchase of the
HP product. For more information, contact the HP Customer Care Service and Support group. See
HP Customer Care.
HP Care Pack options might be available after the standard warranty period has expired. Go to
http://www.hpexpress-services.com/10467a/ and enter the product number to identify the HP Care
Pack options that are available for your product.
ENWW Hardware service 375
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