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Solving other problems | 83
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a
reduction in print quality. See the table below to clear the problem.
Before
printing, the
machine
emits vapor
near the
output tray.
Using damp/wet paper can
cause vapor [white smoke]
during printing.
This is not a problem, just keep printing. If
you are bothered by the smoke [vapor], then
replace the paper with fresh paper from an
unopened ream.
The machine
does not print
special-sized
paper, such
as billing
paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the Custom in
Paper tab in Printing Preferences (see
"Opening printing preferences" on page 48).
The printed
billing paper
is curled.
The paper type setting does
not match.
Change the printer option and try again. Go
to Printing Preferences , click Paper tab, and
set type to Heavy 90-120 g (see "Opening
printing preferences" on page 48).
Condition Suggested Solutions
Light or faded print
If a vertical white streak or faded area appears on the page, the toner
supply is low. Install a new toner cartridge (see "Replacing the toner
cartridge" on page 67).
The paper may not meet paper specifications; for example, the paper
may be too moist or rough.
If the entire page is light, the print resolution setting is too low or the
toner save mode is on. Adjust the print resolution and turn the toner
save mode off. See the help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the
toner cartridge needs cleaning. Clean the inside of your machine (see
"Cleaning the machine" on page 68).
• The surface of the LSU part inside the machine may be dirty. Clean
the inside of your machine (see "Cleaning the machine" on page 68).
If these steps do not correct the problem, contact a service
representative.
Condition Possible cause Suggested solutions
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