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The cartridge access door is open
Close the cartridge access door to begin printing.
Cartridges alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the paper tray.
If you have colored paper loaded in the paper tray when you align the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 111.
Printer warning or error status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following
for additional assistance if needed.
Wireless connection errors
Paper error status
Ink error status
Error Codes on control panel
100 Chapter 9 Solve a problem ENWW
106


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  • Printer has stopped printing, Letters E and I have appeared on screen Submitted on 5-12-2022 at 18:01

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  • I cannot copy a document. No lights are lit except the blue wireless light. There is no light in the output tray. Submitted on 14-6-2022 at 16:39

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    • I have a similar problem but cannot find an explanation why Answered on 3-10-2022 at 23:13

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  • Please show a diagram explaining where to load the paper Submitted on 9-6-2022 at 18:13

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  • I changed my black cartridge and now it just gives me the error message that he 0E0 blinking Submitted on 9-3-2022 at 19:30

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  • how do i scan from my printer? what buttons do I push? thank you Submitted on 19-2-2022 at 17:32

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  • I cannot copy from my printer no buttons are lit except the blue button Submitted on 22-1-2022 at 23:20

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  • I'm unable to load paper into the printer. Does this printer print 5X7 photo paper Submitted on 7-1-2022 at 20:13

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  • Error message says printer is offline. How do I correct that? Submitted on 28-11-2021 at 00:42

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  • how do i stop the printer from continually printing the same document?




    Submitted on 24-10-2021 at 01:23

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  • I ran it out of paper completely. When I reloaded, the first page jammed and after clearing all the bits I can find it still flashes E and 0 and will not print. Am I missing a reset button? I did completely power off and restart. Submitted on 17-10-2021 at 16:52

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  • how do you make 2 sided copies on the hp envy 6400
    Submitted on 16-10-2021 at 23:37

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  • I Have lost my disc to install my printer to another computer, how could I get a new disc?
    Submitted on 16-10-2021 at 19:08

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  • I get an error light in upper right front corner, where is the error< Submitted on 16-8-2021 at 02:37

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  • THEN PRINTER RAN OUT OF PAPER AND I PUT IN NEW AND NOW IT WILL NOT FEED TO PRINT Submitted on 17-6-2021 at 19:16

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  • When I try to notorious copy a full page it only copies part of it Submitted on 23-5-2021 at 13:08

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