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HP Envy Pro 6400 series Manual

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To clean the cartridges
a. Load letter or A4 unused plain white paper into the paper tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 40.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.
Network and connection issues
What do you want to do?
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Check that the Wireless indicator on the control panel is on.
● From the printer control panel, press the Resume and (the Information button) at the same
time to print the wireless network test report and network conguration page.
Check the top of the wireless network test report to see if something failed during the test. You can also
see your Wi-Fi signal strength.
– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or
not your printer passed. If there are issues, perform the recommended steps listed in the report,
and then try using your printer again.
– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as your
computer or mobile devices.
– Check your Wi-Fi signal strength. If the signal is weak, verify that the printer is within the range of
the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless
access point (wireless router).
● Restore network settings and then reconnect the printer. See Connect using the HP Smart app
on page 26.
● From HP Smart help center, nd printer connection help, and then follow onscreen instructions.
● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose
and x the issue automatically.
98 Chapter 9 Solve a problem ENWW
… 104 …


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  • Printer has stopped printing, Letters E and I have appeared on screen Submitted on 5-12-2022 at 18:01

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  • I cannot copy a document. No lights are lit except the blue wireless light. There is no light in the output tray. Submitted on 14-6-2022 at 16:39

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    • I have a similar problem but cannot find an explanation why Answered on 3-10-2022 at 23:13

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  • Please show a diagram explaining where to load the paper Submitted on 9-6-2022 at 18:13

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  • I changed my black cartridge and now it just gives me the error message that he 0E0 blinking Submitted on 9-3-2022 at 19:30

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  • how do i scan from my printer? what buttons do I push? thank you Submitted on 19-2-2022 at 17:32

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  • I cannot copy from my printer no buttons are lit except the blue button Submitted on 22-1-2022 at 23:20

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  • I'm unable to load paper into the printer. Does this printer print 5X7 photo paper Submitted on 7-1-2022 at 20:13

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  • Error message says printer is offline. How do I correct that? Submitted on 28-11-2021 at 00:42

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  • how do i stop the printer from continually printing the same document?




    Submitted on 24-10-2021 at 01:23

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  • I ran it out of paper completely. When I reloaded, the first page jammed and after clearing all the bits I can find it still flashes E and 0 and will not print. Am I missing a reset button? I did completely power off and restart. Submitted on 17-10-2021 at 16:52

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  • how do you make 2 sided copies on the hp envy 6400
    Submitted on 16-10-2021 at 23:37

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  • I Have lost my disc to install my printer to another computer, how could I get a new disc?
    Submitted on 16-10-2021 at 19:08

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  • I get an error light in upper right front corner, where is the error< Submitted on 16-8-2021 at 02:37

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  • THEN PRINTER RAN OUT OF PAPER AND I PUT IN NEW AND NOW IT WILL NOT FEED TO PRINT Submitted on 17-6-2021 at 19:16

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  • When I try to notorious copy a full page it only copies part of it Submitted on 23-5-2021 at 13:08

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