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A USB ash drive or SD memory card with a capacity of 4 GB or greater. Because all data is erased from
this storage device when the recovery media is created, back up any les from the device before you
begin.
A computer with Internet access. You must also have administrative rights to the computer.
Computer AC adapter. The computer must be plugged into AC power during recovery.
The “Chrome OS is missing or damaged” screen displaying on your computer. If this message is not
already displayed:
Turn on the computer, press and hold the esc+f3 keys, and then press the power button. The
computer restarts, and the screen shows the “Chrome OS is missing or damaged” message.
Installing the Chromebook Recovery Utility
The Chromebook
TM
Recovery Utility is an app used to recover the original operating system and software
programs that were installed at the factory. This utility can be installed from the Chrome Web Store on any
computer.
To install the Chromebook Recovery Utility:
Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from
the Apps list, and follow the on-screen instructions.
Creating recovery media
Recovery media is used to recover the original operating system and software programs that were installed at
the factory.
To create recovery media:
1. Turn on a computer with Internet access.
NOTE: You must have administrative rights to the computer.
2. Select the Launcher icon, and then select All Apps.
3. In the Apps window, select Recovery, and then select Get started.
4. Follow the on-screen instructions to create the recovery media.
NOTE: All data and partitions on your recovery media will be deleted. Do not remove the USB ash
drive or SD memory card until the process is complete.
Recovering the Chrome operating system
To recover the Chrome operating system on your computer using the recovery media that you created:
1. Disconnect any external devices connected to your computer, plug in the power cord, and then turn on
the computer.
2. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS
is missing or damaged” screen appears, insert the recovery media into your computer. The recovery
process begins immediately.
3. Wait while Chrome veries the integrity of the recovery media.
NOTE: If you need to cancel the recovery during the verication process, press and hold the power
button until the computer turns o. Do not disrupt the system recovery process after the verication
step is complete.
Recovering 17
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