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5 Backing up, resetting, and recovering
Backing up
You can back up your data to an optional USB ash drive or SD memory card or through Google Drive
TM
. For
detailed information about creating a backup, go to http://www.support.google.com.
Resetting
IMPORTANT: A factory reset erases all the information on your computer hard drive, including all the les in
the Downloads folder. Before you reset, make sure to back up your les to an optional USB ash drive, SD
memory card, or through Google Drive. The factory reset won't delete any of your les on Google Drive or an
external storage device.
You might want to reset your computer in the following circumstances:
You see the message "Reset this Chrome device."
You are having problems with your user prole or settings.
You have tried restarting your computer, and it's still not working properly.
You want to change the owner of your computer.
To reset your computer:
1. Under the Settings menu, select Advanced.
2. In the Powerwash section, select Powerwash.
3. Select Restart, and then sign in with your Google account.
NOTE: The account you sign in with after you reset your computer will be recognized as the owner
account.
4. Follow the on-screen instructions to reset your computer.
5. After you complete the reset, you can set up your computer and check to see whether the problem is
xed.
Recovering
When your Chrome operating system (OS) isn’t working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally
saved les and saved networks are deleted for all accounts. Your Google accounts and any data synced to
your Google Drive are not aected by a system recovery.
IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your
downloaded les. If possible, back up your les before you recover your computer.
NOTE: For more information about performing a system recovery on your computer, see
http://www.support.google.com.
Before beginning the recovery process, you need the following:
16 Chapter 5 Backing up, resetting, and recovering
22


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