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Ondus app service
Reset error message E9, automatically approx. 20
minutes after cooling down to max. 32 ° C or by
interrupting the power supply approx. 30 seconds after
cooling.
• Let cool down the cooler for least 10 -15 min.
If EE flashes or the problem cannot be rectified,
interrupt the power supply to the cooler/carbonator.
Note down the serial number of the cooler/carbonator
and consult a specialist installer or contact the GROHE
Service Hotline via email under
TechnicalSupport-HQ@grohe.com.
The GROHE Blue cooler/carbonator may only be
repaired by GROHE Service.
Environment and recycling
For reasons of hygiene, it is not possible to recycle
used filter cartridges. Used filter cartridges can be
disposed of hazard-free as residual waste.
The cooler/carbonator is an electrical device, to which
return and take-back obligations apply in many
countries. GROHE participates in such take-back
systems in all relevant countries.
When preparing your device for disposal, please make
sure to safely store your device and protect the refrige-
rant circuit from damage. The device contains a flam-
mable coolant.
Fault Cause Remedial action
Login/registration not possible No GROHE account available
Not logged-in to Google or
Facebook account
- Log-in using a new GROHE account
- Log-in using an existing Google or Facebook account
Access point (Wi-Fi) of the GROHE
Blue Home cooler is not visible
Configuration mode / access point
not activated
- Activate Wi-Fi on the smartphone and ensure permanent
access to internet. If only other wireless networks are
shown, then contact GROHE customer service.
Integration has failed The GROHE Blue Home cooler
is out of reception range
- Change the location of the router
- Use a Wi-Fi repeater
This category of device does not belong in
domestic waste, but must be disposed of
separately in accordance with the relevant national
regulations.
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