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1. Fault Finding
No illumination or uneven lighting:
1.1 Check the heater is working. If YES, one or more of the
LED boards will need replacing. This must be undertaken by
a suitably qualified person (see Servicing Requirements).
1.2 If NO, first change the 13amp fuse for one known to work. If
the fire still does not work, check the socket by plugging in a
working appliance. If this too fails to operate, call in a
competent electrician to check the socket.
Illumination but no heat:
1.3 The safety cut-out has operated to protect against
overheating (see User Instructions, Section 2). Ensure the
air inlet and outlet grilles are free of dust or any other
obstruction.
1.4 The thermostat control dial may be set too low. Turn the dial
clockwise until the heater turns on.
Remote control fails to work:
1.5 Check that the batteries are new and correctly fitted.
Replace if necessary.
1.6 Ensure that the handset is pointed towards the fire.
2. How to wire a plug
To change the plug supplied with this fire, follow the
instructions below. The instructions assume that the wire
has been cut.
WARNING – FAILURE TO CONNECT THE WIRES
CORRECTLY COULD PUT PEOPLE AT RISK FROM
ELECTRIC SHOCK OR FIRE. IF IN DOUBT CONSULT
A QUALIFIED ELECTRICIAN.
UK Plug
Suitable for use in Cyprus, Malta, Ireland & Great Britain.
Earth wire
Neutral wire
Outer Insulation
Fuse
Cable grip
1UK Plug Supplied
Type 33
Live wire
Live Wire Brown Terminal L / RED
Neutral Wire Blue Terminal N / BLACK
Earth Wire Green & Yellow
Stripes Terminal E / / GREEN or
GREEN & YELLOW
THIS APPLIANCE MUST BE EARTHED.
European Plug
Suitable for use in Austria, Belgium, Bulgaria, Czech
Republic, Denmark, Estonia, Finland, France, Greece,
Hungary, Germany, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain & Sweden.
Cable gripOuter Insulation
Neutral wire
Earth wire
Live wire
2Typical European Plug
Type 15/16/17
2.1 Dispose of the old plug safely. Ensure the new plug is not
cracked or chipped.
2.2 Expose 4cm of the coloured wires and trim to the correct
lengths so that they comfortably reach the correct terminals.
2.3 Ensure that the Earth wire has more slack than any of the
other wires.
2.4 Remove some of the insulation to leave about 1cm of
exposed metal core on each wire.
2.5 Twist the strands of the wire together.
2.6 Loosen the screw heads above each terminal.
2.7 Push the metal wire into the hole beneath each screw head
or, dependent on plug design, wind the metal wire around
the screw.
2.8 Ensure that the insulation reaches right up to each terminal
as illustrated and there are no loose strands of wire.
2.9 Ensure the cable sits correctly under the cable grip and
tighten to secure.
2.10 Refer to Technical Specification for fuse rating and fit the
appropriate fuse into the plug.
2.11 Attach the plug cover.
Servicing Instructions
12


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