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127
Problem Possible Reasons The Easy Solution
Not enough water in the
water tank or the water
tank is not installed cor-
rectly.
Fill the water tank at least up the the MIN filling line and
ensure to install the water tank correctly at the rear of
the appliance. When closed correctly, the water tank lid
may not protrude the top of the appliance.
The portafilter loosens at
the group head during an
extraction.
The portafilter is not
inserted correctly at the
group head.
Ensure that the portafilter is rotated to the stop and it is
securely locked in place.
There is coffee powder on
the rim of the filter basket
or on the sealing ring of
the group head
AND / OR
moisture on the rim of the
filter basket.
Clean and dry the rim of the filter basket after filling in
coffee powder to ensure a proper seal in group head.
Check the group head for residues of coffee powder (see:
‘Care and Cleaning / Cleaning the Group Head’).
Water or espresso run
out at the rim of the por-
tafilter.
The filter basket and/or
portafilter are not inserted
correctly at the group
head.
Ensure that there is no gap between the rim of the filter
basket and the rim of the portafilter.
Ensure that the portafilter is rotated to the right as far as
possible. Ensure that the portafilter is level and securely
locked in place.
There is coffee powder
at the filter basket rim or
coffee powder is sticking
to the sealing ring of the
group head.
After filling, wipe excess coffee powder off the rim of the
filter basket to ensure a proper seal in the group head
(see: ‘Operation / Tamping the Coffee Powder’).
Clean the shower screen and sealing ring within the
group head (see: ‘Care and Cleaning / Cleaning the
Group Head’).
The filter basket is
clogged.
Immediately cancel the extraction cycle (press the flas-
hing button) and wait approx. 10 seconds. Thereafter,
carefully remove the portafilter from the group head.
Clean the filter basket. If required, use the cleaning tool
for opening the pores of the filter mesh (see: ‘Care and
Cleaning’).
When the problem persist, replace the filter basket.
127


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