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Q:Is the X5 picky about cards?
A:The X5 has been tested to support major brands such as Sandisk and Kingston very well. It
is beyond our ability to test every other brand out there, but any genuine card from a reputable
brand should work with the X5. To prevent slow card speeds causing the X5 to stall while
playing or be unable to play high bitrate lossless tracks (such as 192k/24bit APE files or DSD
files), please use micro SD cards of Class 6 or above.
Q:What size of cards does the X5 support?
A:The X5 is currently tested to support micro SD cards up to 128GB. It is recommended to
format the card in FAT32 format.
Q:How to format the micro SD card into FAT32 format?
A:
1. Simply insert the card into the micro SD card slot in the X5, go to System Settings->Format,
press OK to select and OK again to confirm formatting the card to FAT32 format. or
2. Insert the micro SD card to a card reader to connect to your computer, right-click on the
micro SD card shown and choose “Format…” and follow the prompts to format the card to
FAT32 format.But please do not choose 64K under the Allocation unit size when formatting the
micro SD card. Also, Micro SD cards in 64G or 128G sizes cannot be formatted into FAT32 by
the windows system, please try to use third party tool to format. You can download the
specialized format tool (Guiformat/smdk_fat32) via http://www.fiio.net/support/download.aspx.
Warning: all data and existing songs on the card will be deleted, please make backups on your
computer first as necessary.
Q:Nothing from the micro SD card shows on the X5?
A:
1.Play by Category will not show any songs from a card unless and until a media library update
has been performed. Go to System Settings->Update Media Lib, press OK to perform a manual
media library update.
Or use Browse Files to confirm that the files on your card are recognized by the X5.
2.If neither of the above works to show you the songs on your card:
i.Go to System Settings->About X5 and check that the Available Capacity of the micro SD card
you inserted is shown correctly (comparing it to the info shown on your computer); if not, try
formatting the card using the X5 (this deletes all files on the card; please back up your data
and music first) and putting your files back on the card;
ii.If this does not help, you may try formatting the card into NTFS format using Windows;
iii.If none of the above helps, it is recommended that you try another card with the X5.
Q:Some songs on the micro SD card don’t show on the X5?
A:
1.Have you performed a media library update after you last loaded songs onto the card? Go
to System Settings->Update Media Lib, press OK to perform a manual media library update.
2.If songs are still missing in “Play by category” (while they all appear in Browse files), try
updating the X5 to the latest firmware.
3.After updating to the latest firmware, try updating the media library again.
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