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EVBox BusinessLine Manual

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11.1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter
that the Products are free from material defects in material and workmanship and conform
in all material aspects with the specications as explicitly listed in the Documentation,
except for charging cables, their connectors and software, for which the warranty is
limited to three (3) months from delivery. Except as stated in this clause 11.1, EVBox
provides no warranties of any kind in respect of the Products.
11.2 Subject to clause 11.3, EVBox shall, at its option, repair or replace defective
Products, or refund the price of defective Products if:
(a) Customer gives notice in writing during the warranty period within a period of fourteen
(14) days after the Customer has discovered or should reasonably have discovered that
some or all of the Products do not comply with the warranty as set out in clause 11.1;
(b) Customer returns such Products to EVBox (at the location specied by EVBox) at
Customer’s cost and following the RMA (return merchandise authorization) instructions
from EVBox, if the nature of the Product allows such return; and
(c) EVBox is given a reasonable opportunity of examining such Products and provided by
Customer with all information it may reasonably require to proceed to such examination.
With respect to repair, EVBox is entitled to apply problem avoiding restrictions and/or
Workarounds.
11.3 EVBox shall not be liable for the Products’ failure to comply with the warranty in
clause 11.1 if:
(a) Customer makes any further use of such Products after giving a notice in accordance
with or failed to provide notication within fourteen (14) days as set out in clause 11.2;
(b) The Error arises because Customer failed to follow EVBox’s oral or written instructions
as to the storage, installation, commissioning, use or maintenance of the Products or (if
there are none) good trade practice (such as but not limited to use of the Products with
parts, accessories or software not provided or approved by EVBox);
(c) The Error arises as a result of EVBox following any customisation or Product
specication supplied by Customer;
(d) Repairs or other interventions on the Products are performed by persons not trained
for this purpose, against EVBox’s oral or written instructions, or with parts not supplied or
approved by EVBox; or
(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by
Customer and/or a third party, or abnormal working conditions (such as but not limited to
damages resulting from vandalism, animals, high-pressure cleaners, or Error in connected
vehicles).
11.4 In all cases, the following are excluded from the coverage of the warranty:
(a) Travel costs and labour costs of repair, including time spent on preliminary work
or on disassembly and reassembly, if the repair of the Products is to take place at the
installation site due to the nature of the Products;
(b) Cleaning, routine maintenance and preventative maintenance operations of the
Products as dened in the Documentation, as well as the supply of products necessary for
these operations;
(c) Restarting operations after the Product has been secured, for example by circuit
breakers, ground fault circuit interrupters (GFCIs), fuses or emergency stops; and
(d) In general, all operations on site, especially if no parts need to be replaced.
11.5 The Agreement shall apply to any repaired or replacement Products supplied by
EVBox.
This warranty statement is provided for information purposes only, please check your
agreement with EVBox to know exact terms and conditions applicable to your product.
11. Warranty
EN
… 29 …


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Others manual(s) of EVBox BusinessLine

EVBox BusinessLine User Manual - English, German - 44 pages

EVBox BusinessLine Usermanual and installation guide - Dutch - 46 pages

EVBox BusinessLine User Manual - Dutch, French, Italian, Portuguese, Swedish, Spanish, Norwegian - 44 pages


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