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10. Troubleshooting
Problem Possible cause Solution
Charging
station
does not react
No power to charging
station
Are the residual current device and circuit
breaker in the meter cabinet on? (Check by
user.)
Is the main switch in the charging station on?
(If installed, must be done by electrician.)
Is the supply cable entering the charging
station live?
Turn the charging station on again.
Charging
station does not
emit
clear tone when
it is turned on
Control current circuit
breaker (C6) is off
12 V is not on (check
that light on 12 V
supply is off)
Small plugs on the
controller are not fully
pushed in
Is the control current circuit breaker (C6) on?
There is a clear tone when the circuit breaker
is switched on.
Is there 230V on the input terminals of the
power supply? If this is not the case, check
the circuit breaker.
Is there 12V on the output terminals of the
power supply? If this is not the case, switch
off the C6 circuit breaker and wait two
minutes before switching on again. If there
is still not 12 V DC on the output, the power
supply should be replaced.
Snugly t all plug connections, particular to
the controller unit.
Residual current
device trips
constantly
Grounding error in the
charging station
Special ground
resistance is needed
for the vehicle
Fault in the vehicle
or defective charging
cable
Check electrical wiring for damage.
Replace damaged wiring.
Moisture or condensation on electrical
connections. Dry the connections if
necessary.
Replace the charging cable.
Measure the grounding resistance and
compare it with the resistance required by
the supplier of the vehicle, e.g. Renault Zoe
< 150 Ohm.
Red LED ring
starts ashing
immediately
after the card is
held against the
reader
Charging card is
not authorized for
charging at this
charging station
There is no
communication with
the backend
Check that the charging card is registered
correctly (authorized for use on public
charging stations) (Check by user.)
Check the settings of your charging station
in your online account. (Check by user.)
Check whether the communication module
is in contact with the cellular network.
See next page for more troubleshooting instructions.
EVBox highly recommends the installation work to be done by a qualied electrician
or an EVBox installation partner.
EN
27


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