Manual EVBox BusinessLine (page 28 of 32) (English)

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Problem Possible cause Solution

LED ring

lights up red

constantly

• Residual current

device and/or circuit

breaker are off

• Switch on residual current device and/or

circuit breaker.

One or more

LED ring(s)

continues to

ash red in

Hub / Satellite

conguration

• Crossover in Hub-

Satellite connection

• Communication

module cannot be

located

• Check RS485 cabling 1:1.

• Press communication module rmly into

position. Check 12 V power supply status

to the Hub (charging station with the

communication module).

LED ring

continues to

light up yellow

• Charging station

waiting for the vehicle

• Vehicle is fully charged

• Faulty charging cable

• Grounding resistance

too high, with certain

vehicles this must be

< 150 Ohm

• Vehicle is on a timer

• Are the plugs properly inserted in the vehicle

and charging station? (Check by user.)

• Is the grounding resistance correct?

(Grounding measurement by electrician.)

• Replace the charging cable (have xed cable

replaced by an electrician).

• Change the setting of the timer in the vehicle.

(Check by user.)

LED ring lights

up blue for a

few seconds,

then turns

yellow

• Vehicle refuses to

charge

• Check that the minimum current accepted by

the car is not higher than the minimum current

supplied by the station. (Check by user.)

• Check line-to-line and neutral-to-line voltages

at various spots on the power circuit(s). (Check

by electrician.)

• Is the ground resistance correct? (Check by

electrician.)

Charging

station does not

start charging,

LED ring

ashes green

for 30 seconds,

followed by 10

times red. Then

LED ring turns

green or off.

• Plug not locked

• Vehicle not connected

• Lock in charging

station is blocked

• Is the plug pushed far enough into the

charging station? (Check by user.)

• Is the plug properly inserted in the vehicle?

(Check by user.)

• Check the plug for damage or bent pins.

(Check by user.)

• Check whether there is something in the

socket. (Check by user.)

• Check whether the wiring harness is blocking

the cable locking mechanism. (Check by

electrician)

Plug does not

come out of

charging station

• Incorrect card used

to stop charging (LED

ring ashes purple

briey)

• Unlocking pin will

not lift

• Use the same card to stop charging as to start

charging.

• Push the plug further into the charging station

and hold the card against the card reader

again.

• Turn power in the meter cabinet off and then

on again after two minutes.

• The handle on the lock can be manually

turned upwards by an electrician to unlock.

10. Troubleshooting

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Others manual(s) of EVBox BusinessLine

EVBox BusinessLine User Manual - English, German - 44 pages

EVBox BusinessLine Usermanual and installation guide - Dutch - 46 pages

EVBox BusinessLine User Manual - Dutch, French, Italian, Portuguese, Swedish, Spanish, Norwegian - 44 pages

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EVBox BusinessLine Manual

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