796805
11
Zoom out
Zoom in
Previous page
1/37
Next page
18 EN EN 19
Troubleshooting
The solutions below are for general questions. If your problem persists, visit
www.eufylife.com, go to the eufy Clean app, or contact
support@eufylife.com for help.
Problems
Solutions
RoboVac will not turn
on.
• Make sure the main power switch is turned on.
• Make sure the battery is fully charged.
• If it still has no response, turn o the main
power switch and then turn it back on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main
power switch, wait for 2 seconds, and then
turn it back on.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust box.
•Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
Too much water comes
out during mopping.
• Make sure the water tank and mopping
cloth have been installed properly.
• Check if the water tank is damaged.
Problems
Solutions
You cannot schedule
cleanings.
• Make sure the main power switch is turned
on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy
Clean app is consistent with that on your
mobile device.
• Check if RoboVac’s battery is charged.
• Cleaning schedules are erased when
RoboVac is powered off. If RoboVac is
powered on without Internet access,
cleaning schedules will not synchronize and
must be reset via the app.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base
lights up. If not, reconnect the power cord
with the Charging Base and try a new power
outlet. If the problem persists, contact the
eufy Service Center to repair or replace the
Charging Base.
• Dust off the charging contact pins with a
dry cloth.
• Check if you can hear the “Charging” voice
prompt when RoboVac is attached to the
Charging Base. If not, contact the eufy
Service Center to repair or replace the
Charging Base.
RoboVac cannot return
to the Charging Base.
• Remove objects within 3.3ft / 1m to the left
and right side and within 6.6ft / 2m of the
front of the Charging Base.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
Be careful not to touch the path tracking sensor with your hands.
Do not clean the path tracking sensor with sharp-pointed
objects, as it may damage the sensor.
Clean the Swivel Wheel
Do not clean the swivel wheel with water.
Clean the Mopping Cloth
1
24h
2
24h
3
24h
11


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Eufy RoboVac G40 Hybrid at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Eufy RoboVac G40 Hybrid in the language / languages: English, French, Spanish as an attachment in your email.

The manual is 10.39 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info