Manual Eufy RoboVac G40 Hybrid (page 12 of 37) (English, French, Spanish)

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20 EN EN 21

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will

ﬂash and you will hear the relevant voice prompts.

The voice prompts below are only for reference and may be changed after

voice pack updates. Please follow the voice prompts you have heard to

ﬁnd the cause and solution below. If the issue persists, contact customer

support for help.

Voice Prompt Cause and Solution

Error 1: Front bumper

stuck.

Front bumper is stuck. Tap it repeatedly to

remove any dust,

if not, then move the device to a new position

and try again.

Error 2: Wheel stuck.

Check the wheel

and move it to a new

position.

Wheel may be stuck or trapped. Clear any

obstacles in the surrounding area and check

the wheel for any trapped dust. Move the

device to a new position and try again.

Error 4: Rolling brush

stuck. Remove and

clean the rolling brush.

Remove the rolling brush, roller joint, roller

brush cover, and suction inlet to clean it. Once

cleaned, place the items back into the device

and try again.

Error 5: Device

trapped. Clear the

surrounding area.

Device is trapped. Clear any obstacles in the

surrounding area and try again.

Voice Prompt Cause and Solution

Error 6: Device

trapped. Place device

near the position

where the problem

occurred.

Device may be suspended in air. Move it to a

new position close to the original position and

try again. If the device is still unable to start,

clean the edge sensor and try again.

Error 7: Wheel

suspended. Please

move the device to a

new position.

Wheels may be suspended in air. Move the

device to a ﬂat surface and a new position

close to the original position then try again.

Error 8: Low battery,

shutting down device.

Please charge your

device.

Low Battery; system will shut down. Charge

the device and try again.

Error 9: Magnetic

Boundary Strip

detected. Move device

to a different area.

Device is too close to a strong magnetic ﬁeld

or strip. Move the device to a dierent area

and try again.

Error S1: Battery Error.

Refer to Owner's

Manual or App for

help.

• Open the battery compartment and check

whether the battery is connected and

restart the device.

• Battery Temperature may be too high or

low; wait until the battery falls to normal

temperatures before usage (0°C ~ 40°C /

32°F ~ 104°F).

Problems

Solutions

Water does not come

out during mopping.

• Make sure there is enough water in the

water tank.

• Make sure the water tank and mopping

cloth are properly installed.

• Make sure the washable mopping cloth or

disposable mopping cloth is wet.

RoboVac’s movements

or travel path are

abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning the power

switch off and on.

RoboVac cannot

connect to a Wi-Fi

network.

• Make sure you entered the Wi-Fi password

correctly.

• Make sure your RoboVac, router, and mobile

phone are close enough to ensure a strong

signal strength.

• Make sure your Wi-Fi router supports a

2.4GHz and 802.11b/g/n band; a 5GHz

band is not supported.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection

problems.

• Check whether you have installed the

Amazon Alexa app onto your smart device

and enabled “eufy Clean - RoboVac” Skill in

the Amazon Alexa app. For details, refer to

the “Smart Integrations” page in the eufy

Clean App.

• Make sure you have an eufy Clean account

and have connected to RoboVac.

• Make sure you are using correct Alexa

voice-commands.

Problems

Solutions

You cannot control

RoboVac with the

Google Assistant.

• Check if there are any Internet connection

problems.

• Check if you have installed the Google

Home app onto your smart device and

initiated the “eufy Clean” action in the

Google Home app. For details, refer to the

“Smart Integrations” page in the eufy Clean

App.

• Check if you are using the proper

commands when talking to the Google

Assistant. When making your request, first

say the wake phrase “Ok Google”.

• Repeat your question. Speak clearly to the

Google Assistant.

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Eufy RoboVac G40 Hybrid Manual

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