Manual Engenius Durafon 4X - SP922 (page 21 of 27) (English)

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Call Waiting

c. Turn on/off the AA line-by-line.

d. Set Designated Handset ID for AA disabled line(s). Either

the Designated Handset ID or the Group ID can use that

particular line for incoming and outgoing calls. Which

means this specific line(s) will be dedicated to a particular

handset (Handset ID 10-99) or a calling group (Group ID

01-09.)

1. A handset, while talking on one phone line, can be informed of

the arrival of a new incoming phone call.

2. For example, suppose that Handset 15 is talking on Line 1.

When a new call comes in on, say, Line 4, and the caller

enters extension number “15” when prompted by the AA, or if

the call is set to be routed to Handset 15 when AA is disabled.

e. Designate an operator, the handset which would answer

un-routable calls or when the caller chooses “Operator”

when prompted.

3. The base station recognizes that Handset 15 is busy. Instead

of announcing to Line 4 that Handset 15 is busy, the base

sends an alert to Handset 15.

Change AA Parameters:

a. From an administrator handset (Handset 10 or 11), press

Menu (Right) soft key.

4. Upon receiving the alert, the handset sounds an audible

double beep alert and LCD displays “New call on Line 4”.

b. Press number “9”, this will enter administration menu.

c. Press number “1”, handset enters AA setting menu.

i. Press “1” and follow instruction to record new greeting

message.

5. Handset 15 can:

a. Ignore the new call; continue talking to Line 1.

ii. Press “2” to playback the current greeting message.

b. Press FLASH key to switch to Line 4.

iii. Press “3” to set number of rings before the AA picks

up a call. Use Up/Down arrow to choose between 2

and 9 rings.

c. Subsequent pressing of FLASH key will toggle between

Line 1 and Line 4.

d. Press END key while talking to a line will terminate that

particular call and automatically switch back to talking to

the remaining line.

iv. Press “4” to turn AA On/Off: This can be done

separately for each phone line by using Up/Down

arrows to scroll through Line 1 to Line 4, and press

“On” or “Off” soft key to urn AA On/Off. When AA is

turned off, users will be asked whether to dedicate a

particular to either a handset or a calling group. Then

press Yes and enter the ID (either handset ID or

group ID) to execute line dedication. Turning off the

AA may be useful when:

Notes:

1. This built-in call waiting is separate from the Call Waiting

feature available from the local phone company. The phone

company provided Call Waiting functions on the same phone

line, while the Call Waiting functions on two separate phone

lines.

• The line is not used by a group of people.

2. This feature only works for 2 lines, if a 3

phone call comes for

the same handset, the call will not be routed to the handset.

• External answering machine is to be attached to

the line.

3. It is recommended to order from the local phone company

Hunt Group feature for all your lines and not subscribe to the

Call Waiting feature.

v. Press “5” and select from the following two options to

set Operator for AA:

• “Handset” : assign a specific handset as operator

by entering a two-digit handset ID (default =

Handset 10) as operator for all calls addressed to

the operator when AA is on, or

AA Configuration by Administrator

1. Administrator can change the following AA settings:

• “PBX”: transfer calls to be answered by the

operator back to the designated wired PBX

operator. System administrators must know the

a. Record/playback new main greeting message.

b. Set number of rings before AA picks up a call.

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Engenius Durafon 4X - SP922 Manual

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