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Troubleshooting
www.echostar-int.com Page 3 - 5
© 2004 EchoStar International Corporation
All rights reserved
8. MOTORIZED INSTALLATION RELATED
Problem Possible cause What to do?
1. I cannot select a
specific satellite.
The required satellite
is located outside the
selected East or
West limit.
If physically possible,
mind dish damage,
revise the limit
setting.
Select another
satellite.
2. The motor reacts
unpredictable which
results in incorrect
positioning of the
dish.
The cables used are
worn, damaged or
corroded.
Inspect the cable for
possible damage and
install new cable as
required.
The cable is
incorrectly finished or
not sufficiently
shielded.
Use sufficiently
shielded and
correctly finished
cables.
3. The motor runs at
different speeds.
The speed depends
on the receiver
output voltage.
13V runs slow,
18V runs faster.
Select a transponder
that has horizontal
polarity (18V).
9. SMARTCARD RELATED
Problem Possible cause What to do?
1. I cannot view or
listen to a
scrambled channel.
The CI-module/
smartcard is not valid
for the service.
Insert a valid
CI-module/smartcard
correctly.
Contact your service
provider.
The CI-module/
smartcard is not
correctly inserted.
Insert a valid
CI-module/smartcard
correctly.
The EchoNAV
software lost
communication with
the CI-module/
smartcard.
Press the EXIT key
directly followed by
the slot number.
Press the On/
Standby key two
times.
37


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