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Troubleshooting
Page 3 - 4 EchoStar International Corporation
© 2004 EchoStar International Corporation
All rights reserved
7. INSTALLATION RELATED
Problem Possible cause What to do?
1. During (initial) setup
of the receiver, no
channels are found.
You did not select the
correct LNB(F).
On the receiver, in
the installation setup
menu select the
correct LNB(F).
When installed, you
have selected the
incorrect switch type
or port.
On the receiver, in
the installation setup
menu make the
correct selections.
You have selected
the incorrect satellite
to search channels
on.
On the receiver, in
the installation setup
menu select the
correct satellite.
You have selected
the incorrect search
method.
At an initial setup,
always choose the
option All.
2. My television does
not receive any
signal from the
receiver (UHF only)
You did not select the
correct Audio/Video
channel on your TV.
Refer to the user
guide of the TV for
instructions.
On the receiver, In
the TV system menu
select the correct
UHF channel and
PAL setting.
Use another method
to connect the
receiver.
3. My television does
not receive any
signal from the
receiver
You did not select the
correct A/V channel
on your TV.
Select the correct
A/V channel on your
TV.
You did not use a
correct SCART
cable.
Use only a full
featured SCART
cable that is correctly
shielded.
4. My television shows
black areas on the
left and right of the
screen.
You did not select the
correct Aspect ratio
for your TV.
On the receiver, in
the User profile
menu select the
correct Aspect ratio.
5. In a motorized
installation, I cannot
select a specific
satellite.
The required satellite
is located outside the
selected East or
West limit.
If physically possible,
mind dish damage,
revise the limit
setting.
Select another
satellite.
6. In a motorized
installation, the
motor reacts
unpredictable which
results in incorrect
positioning of the
dish.
The cables used are
worn, damaged or
corroded.
Inspect the cable for
possible damage and
install new cable as
required.
Problem Possible cause What to do?
36


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