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9. Malfunctions
In case of poor operation of the appliance, consult the following overview of malfunctions.
Does it not contain your malfunction? Remove the plug from the socket and contact your dealer.
The appliance does not switch on.
Check the plug connection.
Mount the plug correctly
Check the voltage in the meter cupboard.
Make sure it receives voltage.
Check remote control (batteries) (see section 4 user manual).
If necessary, place new batteries.
Check the IR eye in the front left of the appliance (see g. 5.10.3).
Contact dealer for positioning the eye correctly.
Glow lighting switches on, but there is no projection.
Check HDMI connection at the rear of the projector.
Place the connection correctly
Check the perpendicular power supply connection of the projector.
Place the connection correctly
Check that the lens of the projector radiates light.
Remove the protective cap from the lens.
Check the HDMI connection on the control unit.
Place the HDMI cable correctly
Check the adapter power connection of the projector in the appliance.
Place the plug in the adapter in the correct way.
Appliance does not respond to anything.
Check the main switch.
Check the batteries of the remote control (see section 4 user manual).
Place new batteries.
Check voltage on the socket and the fuses in the meter cupboard.
Make sure it receives voltage.
Picture remains stuck and/or falters.
Switch o the appliance with the switch in the top right of the appliance and wait 20 seconds before switching it on
again.
Unclear or vague picture.
Check that the projection has been focused on the 3D Screen.
Focus the projection; see section 5.2.1.
Check the 3D Screen for creases and/or damage.
Remove the creases or replace the 3D Screen.
Check the position of the logs and their alignment to the projection.
Move the logs for a proper alignment of the projection on the logs.
Appliance does switch on, but heating is not activated.
Have the connections of the heating unit checked by a recognised electrical installation technician.
Replace heating unit.
Heating unit makes noise.
Check that all screw connections are tight.
Tighten if necessary.
Check the impeller for dust accumulation.
If dust is present, clean it with a soft brush and a vacuum cleaner.
Replace heating unit.
Bottom LED lighting does not work.
Check connections on the circuit board.
Tighten if necessary.
Replace LED units.
i n s ta l l at i e h a n d l e i d i n ginstallation manual
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