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Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Chapter 9 Troubleshooting and Maintenance
Using the Quality Report Tool
A valid TFTP server must be set in DCHP option 150 or option 66 on the
DHCP server.
The term70.default.loads file or the term71.default.loads file and the files
specified in that file should be available on the TFTP server that is specified
by the DHCP packet.
To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2 While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in orange.
Step 3 Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
After you press these keys, the line buttons on the phone flash orange and then
green, and the phone goes through the factory reset process. This process can take
several minutes.
Do not power down the phone until it completes the factory reset process and the
main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the
Cisco Unified Communications Manager installation.
You can configure users’ Cisco Unified IP Phones with QRT. When you do so,
users can report problems with phone calls by pressing the QRT softkey. This
softkey is available only when the Cisco Unified IP Phone is in the Connected,
Connected Conference, Connected Transfer, and/or OnHook states.
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