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Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset, page 9-21
Performing a Factory Reset, page 9-22
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if
the phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with
any of these operations any time after the phone has started up. Choose the
operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing Explanation
Restart phone From the Main screen, press Settings to
displays the Settings menu, then press
**#**.
Note This factory reset sequence also
works from any other screen
that does not accept user input.
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its flash memory to previously-saved
settings, then restarts the phone.
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