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Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
9-20
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
General Troubleshooting Tips for the Cisco Unified
IP Phone Expansion Module 7914 (SCCP Phones
Only)
Table 9-3 provides general troubleshooting information for the Cisco Unified IP
Phone Expansion Module 7914. This information applies to SCCP phones only
because SIP phones do not support this device.
Table 9-3 Cisco Unified IP Phone Expansion Module 7914
Troubleshooting
Problem Solution
No display on the Cisco
Unified IP Phone
Expansion Module 7914.
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco
Unified IP Phone Expansion Module 7914.
Lighted buttons on the
first Cisco
Unified IP Phone
Expansion Module 7914
are all red.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
Lighted buttons on the
second Cisco
Unified IP Phone
Expansion Module 7914
are all amber.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
256


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