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Cisco 7971G-GE Manual

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Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Chapter 9 Troubleshooting and Maintenance
Monitoring the Voice Quality of Calls
Listening quality scores (MOS LQK) relate to the clarity or sound of the received
voice signal. Conversational quality scores (MOS CQ such as G.107) include
impairment factors, such as delay, that degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using
the Call Statistics screen (see the “Call Statistics Screen” section on page 7-18)
or remotely by using Streaming Statistics (see the “Monitoring the Cisco
Unified IP Phone Remotely” chapter.
Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under
normal conditions of zero packet loss and use the metrics as a baseline for
comparison.
It is important to distinguish significant changes from random changes in metrics.
Significant changes are scores that change about 0.2 MOS or greater and persist
in calls that last longer than 30 seconds. Conceal Ratio changes should indicate
greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone
uses. The following codecs provide these maximum MOS LQK scores under
normal conditions with zero frame loss:
• G.711 codec gives 4.5 score
• G.729A/ AB gives 3.7
Note • CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not
defined the extension of the technique to wideband. Therefore, MOS scores
that correspond to G.711 performance are reported for G.722 calls to allow
basic quality monitoring, rather than not reporting an MOS score.
• Reporting G.711-scale MOS scores for wideband calls through the use of
CVTQ allows basic quality classifications to be indicated as good/normal or
bad/abnormal. Calls with high scores (approximately 4.5) indicate high
quality/low packet loss, and lower scores (approximately 3.5) indicate low
quality/high packet loss.
• Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid
and useful for both wideband and narrowband calls.
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