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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
7-10
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14587-01
Load ID incorrect Load ID of the software file is
of the wrong type.
Check the load ID assigned to the phone (from
Cisco
Unified Communications Manager,
choose Device > Phone). Verify that the load
ID is entered correctly.
Load rejected HC The application that was
downloaded is not compatible
with the phone’s hardware.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer
phone.
Check the load ID assigned to the phone (from
Cisco
Unified Communications Manager,
choose Device > Phone). Re-enter the load
displayed on the phone. See the
“Firmware
Versions Screen” section on page 7-15 to
verify the phone setting.
Load Server is invalid Indicates an invalid TFTP
server IP
address or name in
the Load Server option.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or
name from which the phone firmware can be
retrieved for upgrades on the phones.
Check the Load Server entry (from
Cisco
Unified Communications Manager
Administration choose Device > Phone).
No CTL installed A certificate trust list (CTL)
file is not installed in the
phone.
Occurs if security is not configured. If
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to Cisco
Unified
Communications Manager Security
Guide.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description Possible Explanation and Action
180


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