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Troubleshooting
12.1 Problems, possible causes and what to do
Problem Possible cause What to do
The cooktop
cannot Be turned
on.
No power.
Make sure that the hob is
properly connected to the power
supply and that it is intact
Check whether there is a power
outage in your home or area.
If you’ve checked everything and
the problem persists, contact a
qualified technician.
Board error. Contact a certified electrician.
The touch controls
are unresponsive.
The control is locked / The
key lock has been
activated.
Unlock the control panel. See
safety chapter.
The touch controls
are difficult to
operate.
There is a slight film of
water on the controls.
Make sure the touch control area
is dry.
You are using the tip of
your finger when touching
the controls.
Use the finger pulp when
touching the controls.
Some keys do not
work. /The
display does not
work normally.
Board / display error.
Disconnect the hob from the
power supply and reconnect it
after a short time.
If the problem persists, contact a
certified electrician.
Overheating of the hob.
Ensure that the ventilation paths are
not blocked and that the ambient
temperature is not too high.
The cooling fan is not
working. Contact a certified electrician.
The power
indicator is
working, but the
heating process
does not start.
The cookware is not
suitable for induction
or is not detected.
Use induction-suitable
cookware in a size suitable for
the desired cooking zone and
position it correctly. See the
cookware chapter.
Operation stops
suddenly and
the icon is
displayed.
The automatic
detection function
has failed. Contact a certified electrician.
Never repair or modify the hob or disassemble it yourself !
The cookware is
not heated and
the icon is
displayed.
Technical error.
29
12. Troubleshooting
31


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