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Troubleshooting
Technical and visual modifications as well as misprints reserved - © 2019 by ERGO-FIT GmbH & Co. KG
10.2 Error Messages
The following section lists the most common error messages, their causes and solutions:
Message: End of training sequence or wrong date
Problem: The training sequence stored on the chip card has ended, i.e. since the first
test, 8 (training) weeks have passed. If this is not the case, the model‘s date
or time settings are probably wrong.
Solution: In this case, please go to the main menu and press PLUS and MINUS
simultaneously. You will then be able to enter the correct date and the present
time using the PLUS and MINUS buttons. Confirm your choice by pressing
the START button.
Message
: To („Timeout“)
Problem: The machine cannot communicate with the card reader.
Solution: Switch off the unit, wait for about 5 seconds and switch it back on. If the issue
is not solved, check if the cable between the machine and the card reader
(located inside the machine) is connected. (If you do not know how to
proceed, please contact the service technician before opening the control
panel.
Message
: CS
Problem: The data on the chip card is damaged or data transmission to the card reader
has malfunction.
Solution: First, check if the chip card has been inserted correctly. If this is not the case,
please insert it correctly and repeat the procedure. If the issue is not solved,
check if the card reader works by inserting a different card. If you receive
another error message, please check if the cable between the machine and
the card reader (located inside the machine) is connected. (If you do not
know how to proceed, please call a service technician before opening the
control panel). If the card reader works fine with a different card, the data is
probably damaged. Use the appropriate ERGO-FIT software to rewrite the
data on the card.
Message
: NO ID 01, NO ID 17, NO ID 19 or NO ID 20
Problem: The chip card used has not been evaluated.
Solution: Evaluate the chip card using the ERGO-FIT analysis software first. You can
only perform the ERGO-FIT point training with an evaluated card.
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