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Chapter 11 117
Troubleshooting
“There is not enough memory.” Message Is Displayed
Scanned Image Is Not Displayed Properly
Trouble scanning with MP Navigator
Image position and size incorrect when scanning from the machine’s
operation panel
Cause Action
There is not enough memory to
continue scanning.
Exit any applications that are running, and try to run this program again.
Cause Action
Scanned image prints out enlarged
(reduced).
Set the printing size in the application program.
Example: ArcSoft PhotoStudio
1. With the image in the selected state, click the [File] menu and select
[Print].
2. Move the print size slider left or right in the Print dialog to adjust the
printing size. The preview image to the left will change size accordingly.
Scanned image enlarged (reduced)
on the computer monitor.
z Change the display setting in the application software.
z It may not be possible to reduce the size of images opened in the Paint
or Imaging programs. Open the image in an application program
supplied with the machine instead. See the on-screen manuals for each
application program for the detailed procedures.
z Change the resolution setting in the scanner driver and rescan. The
higher the resolution, the larger the resulting image will be.
z Some application programs do not display clear images at small image
display settings. Set the scale to 100%.
Scanned image won't open. The file name extension is not supported by the application program.
Rescan the image using an application program, such as ArcSoft
PhotoStudio, and change the file name extension when saving the image.
See the on-screen manuals for each application program for the detailed
procedures.
Cause Action
The original may not be scanned
correctly when [Document Size] is
set to [Auto Detect].
Set the [Document Size] to the actual size of the original, and scan it again.
If the size you need cannot be set, scan to a larger size and trim it. For
more information, refer to the Scan Guide.
Cause Action
MP Navigator settings do not match
the originals.
Set the MP Navigator [Document Type] and [Document Size] to match
those of the originals being scanned. For more information, refer to the
Scan Guide.
119


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