23
Help if you experience any problems, the
following may provide a simple solution.
• Check that the mains power is
properly connected and that the power
is switched on.
• Check the mains power fuse has not
blown.
• Check that the power adaptor cable
and telephone socket adaptor are
plugged into the correct sockets on
the underside of the Cordless Socket
– see the illustration under Setting up,
page 7.
No Cordless Socket dial tone, but you
hear rapid pips
• The cordless socket may not be
registered with the base station.
• The cordless socket may be out of
range of the base station it is
registered with.
• The base station may be switched off.
No internal dial tone
If you hear a series of slow beeps when
the telephone handset is lifted, press
the 9 button. You should then hear the
internal dial tone. This should be done
within 12 seconds of lifting the handset
and indicates that you are connected to
a switchboard that requires you dial 9
to get an outside line.
Your Diverse Cordless Socket has been
designed to be easy to use. However,
if you experience any difficulties, some
simple answers are outlined in this
section.
If you need any further assistance the
Diverse Helpline is available to you on
0345 90 80 70.
Dial tones
There are three types of dial tone:
• Cordless Socket dial tone – you hear
this when you first lift the telephone
handset or set your fax machine
ready to dial.
• Internal dial tone – produced by the
base station.
• External dial tone – this is the external
line tone produced by the telephone
exchange.
No Cordless Socket dial tone or no
other tone present
• Check that your telephone, answering
machine or fax machine is correctly
plugged into the cordless socket.
• Check that the mains power is
properly connected and that the power
is switched on.
