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Troubleshooting
A-18
Bobbin thread
breaks.
Bobbin is set incorrectly. Reset the bobbin correctly. B-16
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. B-13
There are scratches on the bobbin or it doesn’t
rotate properly.
Replace the bobbin. B-16
Thread is tangled. Use scissors, etc. to cut the tangled thread and
remove it from the race, etc.
A-8
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-13
Fabric puckers.
There is a mistake in the upper or bobbin
threading.
Check the steps for threading the machine and
rethread it correctly.
B-19
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
B-19
Using improper needle or thread for the
selected fabric.
Check the “Fabric/Thread/Needle
Combinations” chart.
B-26
Needle is turned, bent or the point is dull. Replace the needle. B-27
Stitches are too long when sewing thin fabrics. Shorten the stitch length. B-38
Thread tension is set incorrectly. Adjust the thread tension. B-39
Wrong presser foot. Use the correct presser foot. B-30
Skipped stitches
Machine is threaded incorrectly. Check the steps for threading the machine and
rethread it correctly.
B-19
Using improper needle or thread for the
selected fabric.
Check the “Fabric/Thread/Needle
Combinations” chart.
B-26
Needle is turned, bent or the point is dull. Replace the needle. B-27
Needle is installed incorrectly. Reinstall the needle correctly. B-27
The needle is worn/damaged. Replace the needle. B-27
Dust or lint has collected under the needle
plate.
Remove the dust or lint with the brush. A-2
Thin or stretch fabrics are being sewn. Sew with one sheet of thin paper under the
fabric.
S-4, D-3
No stitching
Needle is turned, bent or the point is dull. Replace the needle. B-27
Bobbin is set incorrectly. Reset the bobbin thread correctly. B-16
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
B-19
High-pitched
sound while
sewing
Dust or lint is caught in the feed dogs. Remove the dust or lint. A-2
Pieces of thread are caught in the race. Clean the race. A-2
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
B-19
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-13
There are needle holes or friction scratches in
the bobbin case.
Replace the bobbin case, or consult your
authorized Brother dealer.
A-2
Symptom Probable Cause Remedy Reference
120


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