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Bose Portable Smart Speaker Manual

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TROUBLESHOOTING
52
|
ENG
SYMPTOM SOLUTION
Google Assistant
doesn’t respond or
play audio
Make sure Google Assistant has been set up using the
Bose Music app (see page 24).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant is available
on this product.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure the wake word is enabled (see page 25).
Make sure your mobile device is compatible.
Remove Google Assistant from the speaker using the Bose Music
app. Then, add Google Assistant again.
Choose Pandora or Spotify as your default audio service
(see page 27).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Google Assistant may not support your request. New features are
added periodically.
For additional support, visit:
https://support.google.com/assistant
Change Google Assistant
personal
result setting
To turn o personal results or change the account for persona
results, use the Settings menu in the Google Assistant app.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 17).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available on
this product.
Make sure the light above the Microphone o button n is not
glowing red. Press n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
Remove Alexa from the speaker using the Bose Music app, then
add Alexa again.
Alexa may not support your request. New features are
added periodically.
For additional support, visit:
https://www.amazon.com/usealexa
… 52 …


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