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TROUBLESHOOTING
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ENG
SYMPTOM SOLUTION
Speaker doesn’t connect
to a Bose SoundLink
Bluetooth speaker or
Bose headphones
Make sure that your Bose SoundLink Bluetooth speaker or
headphones are powered on, within 30 ft (9 m) of your Bose
Portable Smart Speaker, and ready to connect to another device.
For more information, refer to your product owner’s guide.
Speaker doesn’t
reconnect to a
previously-connected
Bose SoundLink
Bluetooth speaker or
Bose headphones
On your Bose SoundLink Bluetooth speaker or headphones, use
the product controls to cycle through the product device list until
you hear the name for your Bose Portable Smart Speaker. For
product-specific instructions, refer to your product owner’s guide.
NOTE: Certain speakers and headphones, including Bose Noise
Cancelling Headphones 700, don’t support the ability to
cycle through the product device list. To reconnect those
products, see “Connect using the Bose Music app” on
page 47.
Delayed audio from
a connected Bose
SoundLink Bluetooth
speaker or
Bose headphones
Not all Bose SoundLink Bluetooth speakers and headphones can
play audio in perfect sync when connected to the speaker.
To check if your product is compatible, visit:
worldwide.Bose.com/Support/Groups
Install any available software updates for your Bose SoundLink
Bluetooth speaker or headphones. To check for updates, open the
appropriate Bose app for your product on your mobile device or
visit btu.Bose.com on your computer.
AC power adapter
doesn’t connect to
power supply
Depending on the region you purchased the product in, your
power supply may not be compatible with the power adapters
provided for other regions. To purchase a power supply that’s
compatible with power adapters, contact Bose customer service.
Visit: worldwide.Bose.com/contact
53


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