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Bose Portable Smart Speaker Manual

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TROUBLESHOOTING
50
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ENG
SYMPTOM SOLUTION
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 17).
Speaker doesn’t
connect to Wi-Fi
network
In the Bose Music app, select the correct network name and enter
the network password.
Make sure you connect the speaker to the same Wi-Fi network
your mobile device is connected to.
If your Wi-Fi network information has changed, see page 18.
Enable Wi-Fi on the device you are using for setup .
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the speaker are connecting to the
same band.
NOTE: Bose recommends giving each band a unique name to
make sure you’re connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds, and firmly plug it into the AC
(mains) outlet. Download the Bose Music app and restart setup.
Intermittent or
no audio
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a dierent source.
Play audio from a dierent application or music service.
Make sure you’re using a compatible Bluetooth mobile device.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Make sure your speaker isn’t muted. Unmute by pressing
Volume up H or Volume down z on the speaker, or by using
the Bose Music app.
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