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Bose Portable Smart Speaker Manual

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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker, try these solutions first:
• Power on the speaker (see page 35).
• Charge the speaker (see page 34).
• Secure all cables.
• Verify the state of the speaker (see page 36).
• Download the Bose Music app and run available software updates.
• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the speaker within the recommended range of your wireless router or mobile
device for proper operation.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
Speaker doesn’t
power on
Battery may be in protection mode or discharged. Connect your
speaker to the power cord.
NOTE: For best results, make sure to use the power supply and
power cord provided with the speaker. Other power
supplies and power cords may charge the speaker more
slowly or take a long time to power on the speaker when
the battery is discharged.
Plug the power cord into a dierent AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Speaker doesn’t
power o
If Wi-Fi has been set up using the Bose Music app, press and hold
the Power button until the power light has turned o.
If Wi-Fi hasn’t been set up using the Bose Music app, press the
Power button once to power o the speaker.
Speaker doesn’t respond
during setup
Make sure you are using the Bose Music app for setup.
NOTE: If the app doesn’t prompt you for setup, go to the
My Products screen and add your speaker.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
… 49 …


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