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Troubleshooting
274 BlackBerry Wireless Handheld
'More' error - desktop
couldn't find original
message
If this message appears, the original message was removed from
your desktop email program before you requested more of the
message. The original message must appear on your desktop. You
cannot receive more of the message if you have deleted, moved,
or modified the message. Restore the original message on your
desktop and, on your handheld, request more of the message
again.
'More' error - general
failure
If this message appears, more of your message could not be
obtained. The original message must appear on the Messages or
Saved Messages screen when your handheld receives the rest of
the message. If you delete the first part of the message after you
select More, your handheld cannot receive more of the message.
'More' error - invalid part
identifier
Although more of the message has been requested, this error
message indicates that there is a problem receiving the rest of the
message. Request More again. If more of the message still does
not arrive at your handheld, contact Nextel Customer Care for
more information.
No routing information If this message appears, the handheld does not have the correct
routing information to send the message. Register your handheld
with the Nextel wireless network to update the routing
information. You must be in an area of sufficient wireless
coverage to register your handheld. You are in an area of
sufficient wireless coverage if NXTL or NxTL and one or more
bars appear with the wireless coverage indicator in the handheld
status section of the screen. Refer to the
Getting Started Guide
for
more information on registering with the network.
Refused by service If this message appears, the connection to the Nextel wireless
network refused your message. Send a new email message to
your contact.
Service Disabled If this message appears, the ability to send and receive messages
is disabled. Connect your handheld to the desktop software. If the
message appears again, contact your system administrator.
Transaction error If this message appears, a general error occurred with your
handheld. Contact your system administrator.
Transaction error - bad
format
If this message appears, there is an error transmitting the
message. Try registering with the wireless network. Verify that
you are in an area of sufficient wireless coverage for sending and
receiving messages. You are in an area of sufficient wireless
coverage if NXTL or NxTL and one or more bars appear with the
wireless coverage indicator in the handheld status section of the
screen. Refer to your
Getting Started Guide
for more information on
registering your handheld.
Transmission error Description
274


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