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Handheld error messages
Handheld User Guide 273
Bad Address If this message appears, one of the addresses to which you are
sending your message is incorrect. Verify the addresses, correct
any errors, and resend the message.
Bad version If this message appears, the connection to the Nextel wireless
network refused your message. Contact Nextel Customer Care for
more information.
Could not receive
message from service
If this message appears, a temporary problem might exist with
the Nextel wireless network. Wait before you resend your
message. If this message appears repeatedly, your handheld
might have a different encryption key from the one on your
desktop. Connect your handheld to your computer, open the
desktop software, and update the encryption key in the
Redirector Settings tool on the Security tab. Refer to the
Redirector Settings Online Help
for more information.
Failed by service If this message appears, there is an error with the BlackBerry
Enterprise Server. Check with your system administrator for more
information.
Failed to contact service If this message appears, the connection to the Nextel wireless
network does not acknowledge your message. Resend the
message later. If a problem still occurs, contact Nextel Customer
Care.
Failed to send message If you receive this error message, your message was received by
the BlackBerry Enterprise Server, but the server cannot send the
message to the recipients. Resend the message later.
Failed to send message -
bad apn
If this message appears, the handheld has incorrect routing
information. Contact Nextel Customer Care for more information.
Failed to send message -
invalid address
If this message appears, the handheld has incorrect routing
information. Contact Nextel Customer Care for more information.
Failed to send message -
packet error
If this message appears, there is an error sending the message.
Contact Nextel Customer Care for more information.
Message cancelled If this message appears, your message was cancelled before it
was sent. Resend the message.
Message could not be
sent
If this message appears, there is a problem sending the message.
Contact Nextel Customer Care for more information.
Transmission error Description
273


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