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FREQUENTLY ASKED QUESTIONS FOR GENERAL PREPARATION
With the high performance mixer the preparation of many dishes is very simple. You only add the ingredients in the jar and
select the desired automatic programme. In no time, you can prepare delicious desserts, healthy smoothies or a delicious
warm or hot soup, and much more!
Practice makes perfect. Therefore, we have identified the most frequently asked questions with appropriate solutions for
you.
If the blender get stucks.
It may be that a larger piece of food are stuck at the bottom of the jar. Turn off the device and try to remove the large
pieces with the tamper. Sometimes bubbles are formed, which you can remove with the tamper easily. If necessary add
more liquid.
Most of the ingredients is pressed against the walls of the jar and settles there. The blades run idly.
This happens especially when less ingredients are crushed, as well as in the preparation of almond and walnut mush. A
solution is that you push the mass with the tamper from the edge towards the knife – please make sure that the device
is switched off. Adding liquids ensures that the mass remains at the bottom of the jar where it can be processed by the
blades.
The mixer stucks and then strikes completely.
Your high performance mixer has a thermal protection which ensures that the device does not overheat. Please take
frequent breaks so that it can cool down. Add hard and tighter ingredients in several steps. If the overheating protection is
active, please wait 45 minutes. After that time, your high performance mixer is ready to use as usual.
Almonds, walnuts, sunflower seeds and seeds are crushed in the blender, but the mush is not formulary.
Add wise neutral edible oil by tablespoons, until the knife gets a grip again and a creamy consistency develops. It often
helps to stir the nut mixture with the tamper.
Please pause while preparation to cool down the puree, as well as the device.
During long-term preparation of nut mush, a heating must be expected because of the frictional effects. You should make
sure that the mass in the jar is not heated above 42 °C due to raw food criteria where no trans fats are allowed.
STATUSCODES
Statuscode Beschreibung Lösung
E2 Motor does not rotate
Check the blades for any blockage (ie. spoons) and re-
move them. Then you can continue to use your blender as
usual.
E3 No operation possible Disconnect the power cable for 5 seconds of socket out-
let. Then you can continue to use your blender as usual.
E4 Motor is overheated Disconnect the power cable and allow the motor to cool of
for 45 minutes. Then proceed with the preparation.
When ice sticks to the stainless steel plate in the jar, a status code may be displayed. In this case, remove the jar and
shake it gently to remove the ice from the stainless steel plate. Then continue with the preparation.
In case of doubt, please contact your biancodipuro customer service (see page 35)
If a status code (E2, E3 or E4) is displayed on the control element, you will find the solution here:
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