Some (simple) failures can be adequately handled by the end-user without any safety issue or unsafe use arising, provided that they are carried out
within the limits and in accordance with the following instructions (see the “Self-Repair” section).
Therefore, unless otherwise authorized in the “Self-Repair” section below, repairs shall be addressed to registered professional repairers in order to
avoid safety issues. A registered professional repairer is a professional repairer that has been granted access to the instructions and spare parts list
of this product by the manufacturer according to the methods described in legislative acts pursuant to Directive 2009/125/EC.
However, only the service agent (i.e. authorized professional repairers) that you can reach through the phone number given in the
user manual/warranty card or through your authorized dealer may provide service under the guarantee terms. Therefore, please
be advised that repairs by professional repairers (who are not authorized by
Beko
) shall void the guarantee.
Self-Repair
Self-repair can be done by the end-user with regard to the following spare parts: door, door hinge and seals, other seals, door locking assembly and
plastic peripherals such as detergent dispensers (an updated list is also available in support.beko.com as of 1st of March 2021).
Moreover, to ensure product safety and to prevent risk of serious injury, the mentioned self-repair shall be done following the instructions in the user
manual for self-repair or which are available in support.beko.com. For your safety, unplug the product before attempting any self-repair.
Repair and repair attempts by end-users for parts not included in such list and/or not following the instructions in the user manuals for self-repair or
which are available in support.beko.com, might give raise to safety issues not attributable to Beko, and will void the warranty of the product.
Therefore, it is highly recommended that end-users refrain from the attempt to carry out repairs falling outside the mentioned list of spare parts,
contacting in such cases authorized professional repairers or registered professional repairers. On the contrary, such attempts by end-users may
cause safety issues and damage the product and subsequently cause fire, flood, electrocution and serious personal injury to occur.
By way of example, but not limited to, the following repairs must be addressed to authorized professional repairers or registered professional
repairers: motor, pump assembly, main board, motor board, display board, heaters etc.
The manufacturer/seller cannot be held liable in any case where end-users do not comply with the above.
The spare part availability of the washing machine or washer-dryer that you purchased is 10 years. During this period, original spare parts will be
available to operate the washing machine or washer-dryer properly.
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