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Axis 214 PTZ - Network Camera Manual

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AXIS 214 PTZ
Support
If you contact the Axis support desk, please help us resolve your problems by providing a server report, a
log file and a brief description of the problem.
Server Report - go
to Setup > System Options > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
Log file - go
to Setup > System Options > Logs & Reports. The Log file records events within the unit
since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP and Ping The IP address must be set within two minutes after the pow
er has been applied to the AXIS 214 PTZ. Restart the
server and try again. Also, make sure the ping length is set to 408.
The AXIS 214 PTZ is located on a dif-
ferent subnet
If the IP address intended for the AXIS 214 PTZ and the IP
address of your computer are located on different sub-
nets, you will not be able to set the IP address. Contact your ne
twork administrator for an IP address on the same
subnet as the computer you are performing the installation from.
The IP address is being used by
another de
vice
Disconnect power from the AXIS 214 PTZ.
Run the command (in a Command/DOS window, type pi
ng and the IP address of the unit).
If you receive: Reply fr
om <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may
already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
If you receive: Req
uest timed out - this means that the IP address is available for use with your AXIS 214 PTZ. In
this case, check all cabling and reinstall the unit.
The AXIS 214 PTZ cannot be accessed from a browser
The IP address has been changed by
DH
CP
1) Move the AXIS 214 PTZ to an isolated network or to one with no DHCP or BOOTP server. Set the IP address
again, using the ARP command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP set
tings. Return the unit to the main network. The
unit now has a fixed IP address that will not change.
3) As an alternative to 2), if a dynamic IP address via DHCP or
BOOTP is required, select the required service and
then configure IP address change notification from the network settings. Return the unit to the main network. The
unit will now have a dynamic IP address, but will notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network devic
e. Then ping that device from your workstation.
Cannot send notificat
ions, uploads, alarms, etc, to a destination outside the local network
Firewall protection The AXIS 214 PTZ can be configured to use a SOCKS server t
o reach networks on the other side of a firewall/proxy
server.
Your AXIS 214 PTZ is accessible locally, but not externally
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
A firmware upgrade has been inter-
rupted or the firmware has in some
ot
her way been damaged
A rescue firmware is running in the product
. First, set the IP address using AXIS IP utility or ARP and Ping.
Then, from a Web browser, access the unit and download
the latest firmware to the product, see Updating the
Firmware, on page 40.
… 41 …


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