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Axis 214 PTZ - Network Camera Manual

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AXIS 214 PTZ
For further assistance, please contact your reseller or check the product’s support pages on the Axis Website
at http://www.axis.com/techsup
Problems with the MPEG-4 format
No MPEG-4 displayed in the
client.
Check that the correct network interface i
s selected in the AMC control panel applet (network tab).
Check that the relevant MPEG-4 conne
ction methods are enabled in the AMC control panel applet (network tab).
In the AMC control applet, select the MPEG-4 tab and click t
he button Set to default MPEG-4 decoder.
No multicast MPEG-4 displayed in
t
he client
Check with your network administrator that the multicast addresses used by the
AXIS 214 PTZ are valid for your network.
Check with your network administrator to see if there
is a firewall preventing viewing.
Multicast MPEG-4 only accessible by
local cli
ents
Check if your router supports multicasting, or if the router settings between the client and the server need to be
configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of MPEG-4 images Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rende
ring problems, you may need to enable Advanced Video Ren-
dering from the MPEG-4 tab in the AMC control panel applet.
Ensure that your graphics card is using the latest device
driver. The latest drivers can usually be downloaded from
the manufacturer's website.
Color saturation is different in
MPEG-4 a
nd Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
Lower frame rate than expected Reduce number of applications running on the client computer.
Check with the system administrator that t
here is enough bandwidth available. See also the online help.
Check in the AMC control panel applet (MPEG-4 tab)
that video processing is not set to Decode only I frames.
Lower the image resolution.
Image degeneration Decrease the GOV length, see the online
help for more information.
No images displayed in the Web interface
Problem with AMC
(Int
ernet Explorer only)
To enable the updating of images in Microsoft
Internet Explorer, set your Web browser to allow ActiveX controls.
Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
Installation of additional ActiveX
component re
stricted or prohibited
Configure your AXIS 214 PTZ to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.
Video Image Problems
Image too dark or too light See the help on Video & Image Settings.
Problems uploading own files There is only limited space available for
the upload of your own files. Try deleting one or more existing files, to free
up space.
Missing images in uploads This can occur when trying to use a larger
image buffer than is actually available. Try lowering the frame rate or
the upload period.
Slow image update Configuring, e.g. pre-buffers, hi-res images
, high frame rate etc will reduce the performance of the AXIS 214 PTZ.
Slow performance Slow performance may be caused by e.g. heav
y network traffic, many users with access to unit, low performing
client, use of features such as event handling and image rotation.
Bad snapshot images
Display incorrectly configured on your
wo
rkstation
In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
Using only 16 or 256 colors on your display w
ill produce dithering artifacts in the image.
Audio problems
No audio Check that:
• PC sound card, speakers and microph
one are correctly connected.
• The Mute button is not pressed.
• The volume in and volume out settings are correct.
• All cabling is connected.
• The value of the Post Content Length in you
r proxy server is 1MB or more. You may need to contact your sys-
tem administrator to do this.
No full-duplex function Incorrect configuration. Check the set
ting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to
check if your sound card supports full-duplex,
please visit www.axis.com and see the support section for Axis camera products.
Poor performance Too many users/clients connected. Try limiting the
number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio sett
ings page. Setting lower speed will reduce any
break-up in the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try switching
to Half-Duplex mode.
Whining or screeching sound from
s
peakers (feedback)
Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not point
towards each other, and/or lower the volume.
… 42 …


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