613427
53
Zoom out
Zoom in
Previous page
1/60
Next page
53
AXIS 210/211 - Troubleshooting
Video/Image problems - general
No images in browser
(Internet Explorer for Windows only)
To enable the updating of video images in Microsoft Internet Explorer for Windows, set
your browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)
component is installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited.
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Image too dark or too light. Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads. This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update. Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,
etc, will reduce the performance of the camera.
Poor performance. Poor performance may be caused by e.g. heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection, Event han-
dling, Image rotation other than 180 degrees.
Image gradually gets darker or lighter. When using the camera in locations lit by fluorescent lighting, check in the advanced
image settings that the Exposure control is set to Flicker-free.
Image loses focus often. Disable the DC-Iris lens (AXIS 211 only) in the settings for Video & Image > Advanced.
Focus the camera following the instructions on page 11, and then enable the DC-Iris
lens.
Images only shown in black & white. Check the color level setting.
Blurred images. Refocus the camera. Check in the Video & Image > Advanced - Camera Settings that
DC-Iris (AXIS 211 only) is set to Enabled. If the images are still blurred adjust the metal
ring until the image is sharp.
Rolling dark bands or flickering in
image.
Try adjusting the Flicker-free exposure setting under advanced image settings. Note that
the 'Hold Current'/Manual setting may cause unwanted effects.
Video/image problems - MPEG-4
Lower frame rate than expected. Check with the administrator that there is enough bandwidth available. Check also the
settings for bit rate control, in the Video & Image > Advanced > MPEG-4 settings.
Using an inappropriate video object type can also affect the frame rate. See the online
help for more information.
Check in the AMC control panel applet (MPEG-4 tab)
that video processing is not set to
Decode only I frames.
Lower the image resolution.
Reduce the number of applications running on the client computer.
No MPEG-4 displayed in the
client.
Check that the correct network interface is selected in the AMC control panel applet
(network tab).
Check that the relevant MPEG-4 conne
ction methods are enabled in the AMC control
panel applet (network tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default
MPEG-4 decoder.
No multicast MPEG-4 displayed in the
client.
Check with your network administrator that the multicast addresses used by the
AXIS 210/211 are valid for your network.
Multicast MPEG-4 only accessible by
local clients.
Check if your router supports multicasting, or if the router settings between the client
and the server need to be configured. The TTL (Time To Live) value may need to be
increased.
53


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Axis 210 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Axis 210 in the language / languages: English as an attachment in your email.

The manual is 1,51 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info