613427
51
Zoom out
Zoom in
Previous page
1/60
Next page
51
AXIS 210/211 - Troubleshooting
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process
will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed
upgrade. To recover the unit, follow the steps below. The serial number is found on the
label attached to the bottom of the camera.
1. Un
ix/Linux - From the command line, type the following:
arp -s <IP address of camera> <Serial number> temp
ping -s 408 <IP address of camera>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of camera> <Serial number>
ping -l 408 -t <IP address of camera>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use the
Browse button to select the upgrade file to use, e.g. axis210.bin or axis211.bin. Then
click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LEDs and flashing green or amber on the
Network LED.
5. Referring to the installation guide, reinstall the camera.
If the emergency recovery procedure does not get the camera up and running again, please
contact Axis support at www.axis.com/techsup/
Axis Support
If you contact Axis support, please help us to help you solve your problems, by providing
the server report, the log file and a brief description of the problem.
Server Report - go
to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
The Log
file is available from Setup > System Options > Logs & Reports. The Log file
records events in the unit since the last system restart and can be a useful diagnostic tool
when troubleshooting.
51


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Axis 210 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Axis 210 in the language / languages: English as an attachment in your email.

The manual is 1,51 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info