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Basic Call Handling Features
4602 and 5602 User Guide Page 7
IP Office 3.2 [15-601079] Issue [3] (6 June 2006)
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press Hold or or with against it. The symbol changes to ; showing that the line is
on hold.
2. Answer the second call by pressing the Call Appearance button with against it. The symbol
changes to ; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with against it.
Notes
After a pre-set time (defined by your system administrator), you are reminded that you have a call on
hold by changing for a few moments to and the phone ringing.
If the system feature AutoHold is on (consult your system administrator) then you can hold an active
call ( ) by pressing the second calls ( ). If AutoHold is off, then pressing the second calls ( ) will
drop the first call.
To transfer a held call, see Transfer.
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