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47
Problem/error Cause What to do?
There are traces
of grease (or
grease rolls) on the
clothes.
The laundry was very greasy. Wash the laundry again. When your laundry is
this heavily soiled, add more washing powder or
use a liquid detergent in combination with a more
powerful (longer) program.
There are still
stains on the
laundry.
You used bleach-free liquid
detergent or powder detergent
for coloured laundry.
Use a detergent that contains bleach.
You selected an unsuitable
program.
Use special stain removers.
There are white
residues of
washing powder on
the laundry.
This is not due to poor rinsing
by your washing machine,
but rather due to phosphate-
free detergents which contain
ingredients (zeolites) for water
softening. These ingredients
may be deposited on the
laundry.
Immediately rinse the laundry again.
Use liquid detergents that do not contain zeolites.
Try removing any residues with a brush.
There is powder
detergent left in
the main wash
compartment
of the detergent
compartment.
Water pressure not high
enough.
Clean the net on the water supply hose.
Some washing powders may
stick strongly to the detergent
compartment if it is empty.
Choose higher water level or extra rinse (see
"Step 6 / Choose program settings").
Wipe the detergent compartment before adding
the powder detergent.
There is
conditioner left in
the conditioner
compartment
of the detergent
compartment.
Plug cap is not positioned
correctly or it is
clogged.
Make sure the plug cap in the conditioner
compartment of the detergent compartment is
positioned correctly.
Clean the plug cap (see chapter "CLEANING
AND MAINTENANCE / Cleaning the detergent
compartment").
Odour in the
washing machine
drum.
Residues of fabric, washing
detergent, and conditioner in
the filter.
Check if the filter is clean.
Development of germs and
bacteria.
Choose a self-cleaning (Drum Cleaning) program
(see "STEP 5: Choose the program").
Machine is moving
during operation.
Feet not adjusted correctly. Level the feet (see chapter "INSTALLATION AND
CONNECTION / Adjusting the feet").
Transport bolts not removed. Remove the transport bolts (see chapter
"BEFORE USING THE APPLIANCE FOR THE
FIRST TIME / Transport protection").
Machine is moving
during spinning.
Unevenly distributed laundry
or not enough laundry.
The washing machine will automatically decrease
the spin speed if vibration is too strong.
Increase the amount of laundry in the washing
machine and restart the program (see "STEP 7:
Start the wash / Adding or removing laundry after
the start of the program").
Noisy (loud) drain
pump
Drain pump filter is clogged.
Filter housing and drain pump
impeller are clogged.
Make sure the drain pump filter is clean.
Make sure the filter housing is clean.
(See chapter "CLEANING AND MAINTENANCE/
Cleaning the filter")
47


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