Manual Alcatel A3 10 - 9026S (page 72 of 75) (English)

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I can’t add a contact

• Make sure that your SIM card contacts are not full; delete some files or

save the files to the device.

I can’t send and receive MMS

• Check your device memory as it might be full.

• Contact your network operator to check service availability and MMS

parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK (Personal Unblocking

Key) code.

I can’t connect my device to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent has

been activated.

• Check that you have marked the USB debugging checkbox.

• Check that your computer meets the requirements for Smart Suite

installation.

• Make sure that you’re using the right cable from the box.

I can’t download new files

• Make sure that there is sufficient device storage space for your

download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The device can’t be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your device is visible to

other users.

• Make sure that the two devices are within Bluetooth’s detection range.

The battery drains too fast

• Make sure that you follow the complete charge time (minimum 135

minutes).

• After a partial charge, the battery level indicator may not be exact.

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Alcatel A3 10 - 9026S Manual

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