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My device can’t charge properly
• Make sure that you are using the Alcatel charger that comes with the
device.
• Make sure that your battery is not completely discharged; if the battery
power has been empty for a long time, it may take around 20 minutes
to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C
(32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is compatible.
My device can’t connect to a network or “No service” is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My device can’t connect to the internet
• Check that the IMEI number is the same as the one printed on your
warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your device’s internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see “Inserting
or removing the SIM card”).
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.
My device can’t make outgoing calls
• Make sure that you have dialled a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure that your device is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
