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• Make sure that you have not barred outgoing calls.
• Make sure that your device is not in aeroplane mode.
My device can’t receive incoming calls
• Make sure that your device is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your device is not in aeroplane mode.
The caller’s name/number doesn’t appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.
I can’t find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume up/down key.
• Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector or speaker on your device is clean.
I can’t use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service.
• Make sure that this feature doesn’t require an Alcatel accessory.
When I select a number from my contacts, the number can’t be
dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
